General conditions

General Terms and Conditions of Sale (GTC)

Last updated: January 2026

Article 1: Purpose and Identification

These General Terms and Conditions of Sale (GTC) govern the contractual relationship between Sunshinewall LLC (registered office: 15442 Ventura Boulevard, Ste 201-1868, Sherman Oaks, CA 91403, USA) and any customer making a purchase on the website sunshinewall.com . Placing an order implies the customer's unreserved acceptance of these terms and conditions.

Article 2: Products and Custom-Made

Sunshinewall offers custom-made panoramic wallpapers, installation kits and accessories for sale.

  • Customization: The customer acknowledges that the wallpapers are produced on demand according to the specific dimensions they have provided.

  • Visuals: The images on this website are for illustrative purposes only. Minor color variations may occur between the screen and the final product due to different display calibrations.

Article 3: Ordering and Modification

Any order placed on the site implies an obligation to pay.

  • Modification deadline: The customer has 12 hours after validation to request a modification or cancellation by email.

  • Production: After this period, the order is transferred to the automated production line. As these are personalized products, the order can no longer be modified or cancelled.

Article 4: Prices, Currencies and Taxes

  • Price display: The site uses geolocation technology to display prices in the customer's local currency.

  • Taxes and Customs: For all international orders, including those to the European Union, the United Kingdom, and Canada, Sunshinewall LLC covers all customs duties and import taxes. No additional fees: The total amount paid at checkout is the final price. No customs fees, taxes, or processing charges will be collected from the customer by the carrier upon delivery.

  • Payment: Payments are made securely via SSL encryption by credit card (Visa, Mastercard, Amex), PayPal or Apple Pay.


Article 5: Delivery

  • Shipping: Orders are usually shipped within 48 hours of manufacture.

  • Delivery times: The average delivery time is 7 to 10 working days.

  • Shipping Carriers: Delivery is handled by international carriers (Chronopost, UPS, DHL, FedEx). Sunshinewall cannot be held responsible for delivery delays attributable solely to the carrier or customs.

Article 6: Returns and Refunds

  • Custom products: In accordance with the law, personalized products cannot be returned or exchanged simply for a change of mind.

  • Defective products or order errors: At Sunshinewall, we guarantee the quality of our products. If your package arrives damaged or has a manufacturing defect, no physical return of the product is necessary . We will immediately ship a replacement at our expense or issue a full refund after verification.

  • Standard accessories: For unused installation kits, return is possible within 14 days at the customer's expense to our logistics center.

Article 7: Compliance and Complaints

In the event of a defective product, the customer must send it within 14 days to contact@sunshinewall.com :

  1. A clear photo of the defect (product spread out on the ground).

  2. A photo of the shipping label on the package. Once the defect is confirmed by our team, we will immediately initiate a free replacement, without you having to return the defective product.

Article 8: Responsibility

Sunshine Wall LLC cannot be held liable for damages resulting from improper wall preparation, improper installation by the customer or a third party, or the use of unsuitable adhesive.

Article 9: Legal Guarantees

Although the company is governed by US law, customers residing in the European Union (including France) benefit from the legal guarantees of conformity and the guarantee against hidden defects, in accordance with the legislation of their country of residence. These guarantees apply independently of any commercial warranty.

Article 10: Customer Service

For any questions, order tracking, or complaints, our customer service is available at contact@sunshinewall.com or by phone: +1 279 217 4281 (USA) or +33 7 86 49 92 81 (Europe)

Article 11: Applicable Law and Dispute Resolution

These terms and conditions are governed by the laws of the State of California (USA) . However, this clause does not deprive consumers residing in a European Union country of the mandatory protections afforded by the law of their country.

In case of a dispute:

  1. An amicable solution will be sought as a priority.

  2. Failing that, the consumer may bring the matter before the competent courts of their usual place of residence.