Conditions de livraison & retour

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livraison et services de transport.

Nous travaillons avec plusieurs transporteurs : Chronopost, UPS, DHL, DPD, Fedex . Le choix du transporteur nous est libre. La société SunshineWall ne peut pas être tenue pour responsable d'un retard de livraison causé par la société de transport en charge de votre commande.

Validation de commande

Après voir validé votre commande, vous recevez un e-mail de confirmation de commande avec un lien cliquable pour télécharger votre facture en format PDF. Sur votre facture, vous trouverez le récapitulatif et le détail de votre commande

Modifications après commande

Vous disposez d'un délai de 12 heures pour nous contacter en cas de modification. Passé ce délai, toute commande en cours d'impression ne pourra plus être modifiée ni annulée.

Délai de traitement

Le délai de traitement de votre commande est de 48 heures maximum.

Délais d'expédition et de livraison

Le délai d'expédition est compris entre 24 et 48 heures après la commande. Le délai moyen de livraison se situe entre 7 et 10 jours ouvrés à partir de la date d'expédition.

LIvraison

Our wallpapers are custom-made and made to order. As a result, our delivery times may vary by a few days. SunshineWall is committed to shipping orders within a maximum of 48 hours. The average delivery time is between 7 and 10 working days from the date the order is shipped. Delivery times may sometimes exceed the average time by a few days in the event of events beyond our control such as bad weather, a carrier error or a temporary overload of our production workshops. Indeed, the majority of the products offered are custom-made and require manufacturing and preparation time.

SunshineWall offers international shipping at no extra cost.

REtour

All of our return procedures are detailed in our general terms and conditions of sale as well as in our frequently asked questions. Our customer service is available from Monday to Friday, from 9:00 a.m. to 7:30 p.m. to answer your questions, by phone or by email.

Our wallpapers are custom-made to your order dimensions. As such, these are personalized products. Products that have undergone customization of custom-made wallpaper cannot be returned. Indeed, since the order is made to the dimensions of your wall, the wallpaper cannot be resold to a third party. The right of withdrawal does not apply to this type of product, in accordance with article L.121-21-8 of the Consumer Code.

Before placing your order, we invite you to make all necessary arrangements (choice of model, size, appearance, colours, purchase of sample), in order to ensure that the wallpaper received will correspond to your expectations.

We remind you that any product that has been installed or damaged cannot be subject to a return request. It is essential to check the product ordered upon receipt of your package. Any claim concerning a defective product must be accompanied by supporting documents.

Contact

Our customer service team is available by phone at 07 86 49 92 81 from Monday to Friday, 9 a.m. to 7:30 p.m.

You can also contact us by email at contact@sunshinewall.com

We are also present on social networks

Instagram: SunshineWall_com

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