Delivery & Return Conditions

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Our delivery and return conditions describe the terms and conditions related to the shipment of your orders and the steps to follow in the event of a return. We are committed to providing you with a premium and reliable delivery service, while offering you the possibility of returning your items according to our defined criteria. These conditions are designed to guarantee your satisfaction and ensure a worry-free shopping experience.

delivery and transportation services.

We work with several carriers: Chronopost, UPS, DHL, DPD, Fedex. The choice of carrier is ours. SunshineWall cannot be held responsible for a delay in delivery caused by the transport company in charge of your order.

Order validation

After validating your order, you will receive an order confirmation email with a clickable link to download your invoice in PDF format. On your invoice, you will find the summary and details of your order.

Changes after ordering

You have 12 hours to contact us if you make any changes. After this period, any order currently being printed can no longer be modified or cancelled.

Processing time

The processing time for your order is 48 hours maximum.

Shipping and delivery times

The shipping time is between 24 and 48 hours after ordering. The average delivery time is between 7 and 10 working days from the shipping date.

Delivery

Our wallpapers are custom-made and made to order. As a result, our delivery times may vary by a few days. SunshineWall is committed to shipping orders within a maximum of 48 hours. The average delivery time is between 7 and 10 working days from the date the order is shipped. Delivery times may sometimes exceed the average time by a few days in the event of events beyond our control such as bad weather, a carrier error or a temporary overload of our production workshops. Indeed, the majority of the products offered are custom-made and require manufacturing and preparation time.

SunshineWall offers delivery throughout Europe at no extra cost

Back

All of our return procedures are detailed in our general terms and conditions of sale as well as in our frequently asked questions. Our customer service is available from Monday to Friday, from 9:00 a.m. to 7:30 p.m. to answer your questions, by phone or by email.

Our wallpapers are custom-made to your order dimensions. As such, these are personalized products. Products that have undergone customization of custom-made wallpaper cannot be returned. Indeed, since the order is made to the dimensions of your wall, the wallpaper cannot be resold to a third party. The right of withdrawal does not apply to this type of product, in accordance with article L.121-21-8 of the Consumer Code.

Before placing your order, we invite you to make all necessary arrangements (choice of model, size, appearance, colours, purchase of sample), in order to ensure that the wallpaper received will correspond to your expectations.

We remind you that any product that has been installed or damaged cannot be subject to a return request. It is essential to check the product ordered upon receipt of your package. Any claim concerning a defective product must be accompanied by supporting documents.

Contact

Our customer service team is available by telephone on 07 86 49 92 81 from Monday to Friday from 9 a.m. to 7:30 p.m.,

You can also contact us by email at contact@sunshinewall.com

We are also present on social networks

Instagram: SunshineWall

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