Sunshinewall.com is operated by its owner (see "legal notices"): M design 91471827500029 – . On this site, the terms "we", "us", "our" and "Sunshine Wall" refer to the owner of the site. Sunshine Wall provides this website, including all information, tools and services offered from this site, conditioned upon your acceptance of the terms, conditions, policies and notices stated here.

The products offered on the site belong to the category of wallpapers. Each product is accompanied by its technical specifications and available options. They are offered within the limits of available stocks and are made to order. The colors of the images displayed are not contractual and may differ due to different screen resolutions (computers, smartphones). The Company cannot therefore be held responsible for these variations due to the quality of the screens or differences in shades between batches of products.

These General Terms and Conditions of Sale (GTC) govern transactions made via the Company's website and form an integral part of the contract between the Buyer and the Seller. They are fully enforceable against the Buyer who accepts them before finalizing his order. The Seller reserves the right to modify these conditions at any time, by publishing a new version on its website. The applicable GTC are those in force on the date of payment (or the first payment in the case of payment in installments) of the order. These GTC can be viewed at the following address: www.sunshinewall.com .

The Company ensures that their acceptance is clear and without reservation, in particular via a checkbox and a validation click when ordering. The Customer declares to have read and accepted without restriction or reservation all of these General Terms and Conditions, as well as any Special Conditions of Sale associated with a product. The Customer also acknowledges having received the advice and information necessary to ensure that the offer is suitable for their needs. They declare to be legally capable of entering into a contract under French law or to validly represent the natural or legal person they are engaging. Unless proven otherwise, the information recorded by the Company constitutes proof of all transactions.

The prices of the products offered on the website are displayed in euros, all taxes included (TTC).

Customs duties, local taxes, import duties or state taxes may be applicable in certain cases. These costs are not the responsibility of the Seller and are the responsibility of the buyer, who must ensure their management (declarations, payments to the competent authorities, etc.). The Seller encourages the buyer to inquire with the competent local authorities on this subject. The Company reserves the right to modify its prices at any time for future sales.

In accordance with Article 1127-1 of the Civil Code, the Customer must follow several steps to conclude the online order contract:

1. Consultation of the essential characteristics of the product
2. Choice of product and its options (size, color)
3. Entering the Client’s contact details (identity, email, address)
4. Acceptance of these General Conditions of Sale
5. Checking order details and correcting any errors

Before confirming the order, the Buyer has the opportunity to check the details, price, delivery times and to correct errors or cancel the order. Validation of the order results in the conclusion of the contract. Then, the Customer follows the payment instructions, proceeds to pay for the products and chooses the delivery method.

The Customer will receive an email confirmation of the payment of the order as well as an acknowledgement of receipt confirming it. The date of the order corresponds to the validation date, which may vary depending on the means of payment used. The contract is concluded in French.

The terms of the offer and the T&Cs are sent by email to the Buyer and archived on the Seller's website. The professional and commercial rules followed by the Seller are available at the bottom of the page on the website www.sunshinewall.com .

The communications, the order, its details and the invoices are archived on a reliable and durable medium, in accordance with article 1360 of the Civil Code, in order to constitute proof of the contract.

The products will be delivered to the address indicated by the Customer. The latter undertakes to provide truthful information to ensure the proper execution of the order. The Seller reserves the right to refuse an order for any abnormal request, in bad faith, or for any legitimate reason. In the event of unavailability of a product, the Customer will be informed by email.

For any questions regarding the tracking of an order, the Customer can contact customer service by email ( contact@sunshinewall.com ) or by telephone, Monday to Friday from 9 a.m. to 7 p.m.

You have 24 hours to cancel your order. After this period, compensation representing at least 50% of the total amount will be retained by the Company. This compensation may reach 100% of the price when the products have been specially manufactured for the customer, as in the case of custom wallpapers. In the event of cancellation with partial refund, the refund period will not exceed fifteen days from the date of acceptance of the cancellation by the Company.

In accordance with article L.121-21-8 of the Consumer Code, the right of withdrawal does not apply to products that are personalized or transformed according to the customer's specifications, in particular when production of the product has already been launched (between 24 and 48 hours after order validation).

We therefore invite you to take the time necessary to take your measurements and choose the ideal visual. SunshineWall wallpapers are custom printed based on the customer's dimensional specifications. Under these conditions, they could not be put back on sale.

The price is payable upon ordering. Following the order date, a request to debit the bank account will be sent within three (3) days to the buyer's bank. The order will be considered final after approval by the payment center. Online payments will be made through the secure system, so that the information transmitted remains encrypted and no third party can read it during transfer over the network. It is the buyer's responsibility to save and print their payment slip if they wish to keep the details of the banking transaction relating to the transaction. At the buyer's request, they will be sent a paper invoice showing the VAT.

You can pay for your order by credit card (Carte Bleue, Visa, Mastercard, American Express card, Paypal).

European Union VAT

In each country belonging to the European Union, there are turnover thresholds that must not be exceeded for invoicing to a particular Customer. Up to the turnover threshold of the European Union country, the VAT that applies is that of France. Above the turnover threshold of the European Union country, the VAT that applies is that of the country receiving the goods.

VAT outside the European Union

Whether it is an invoice to a private customer or a professional customer, you are exempt from VAT. We inform you that all payment particularities will be studied on a case-by-case basis and according to current legislation, also with regard to delivery costs. Deliveries outside the European Union must be requested first via the contact page

as Data Controller, undertakes to comply with the provisions of Law No. 78-17 of 6 January 1978, as amended, relating to information technology, files and freedoms, concerning the automated processing of personal data, as well as Regulation (EU) No. 2016/679 of 27 April 2016 (GDPR), in force since 25 May 2018. The personal data collected during your order will be subject to computer processing. We invite you to consult our Privacy Policy section on the Website to obtain all the information relating to this subject.

All elements of the Website are and remain the exclusive intellectual property of Sunshine Wall. It is strictly forbidden to reproduce, exploit, distribute or use, even partially, any element of the site, whether software, visual or audio, without prior authorization.

Delivery methods and costs

Delivery rates are visible when updating the product basket. The corresponding delivery time is indicated for delivery in Metropolitan France on the product sheet as well as in the basket. We send our packages, depending on the location, with the following carriers: Colissimo, Chronopost, Fedex or DHL.

Delivery Times

Our wallpapers are custom-made and made to order. As a result, our delivery times may vary by a few days. SunshineWall is committed to shipping orders within a maximum of 48 hours. The average delivery time is between 7 and 10 working days from the date the order is shipped. Delivery times may sometimes exceed the average time by a few days in the event of events beyond our control such as bad weather, a carrier error or a temporary overload of our production workshops. Indeed, the majority of the products offered are custom-made and require manufacturing and preparation time.

Deadlines and right of withdrawal

In accordance with Article L.121-21-8 of the Consumer Code, the right of withdrawal does not apply to personalized products or products transformed according to the customer's specifications, in particular when the production of the product has already been launched (between 24 and 48 hours after the order validation). We therefore invite you to take the time necessary to take your measurements and choose the ideal visual.

SunshineWall wallpapers are custom printed to the customer's dimensional specifications. Under these conditions, they could not be put back on sale.

Before placing your order, we invite you to make all necessary arrangements (choice of model, size, appearance, colours, purchase of sample), in order to ensure that the wallpaper received will correspond to your expectations.

All products supplied benefit from the legal guarantee provided for by article 1641 and following of the Civil Code. In the event of non-conformity of the product, it may be returned to us for an exchange or a refund. All claims for lack of conformity, requests for exchange or refund must be made within fourteen days after the date of delivery, by notifying us by e-mail to contact@sunshinewall.com

Any product accepted for return but damaged upon arrival at SunshineWall will not be eligible for a refund. If its condition makes it unfit for sale, you will be informed as quickly as possible.

PLEASE NOTE: Once the wallpaper has been installed, no refund, exchange or compensation will be possible. So remember to check the entire order before installing it, as installation constitutes acceptance of the product.

Claim

It is your responsibility to check the conformity of the goods before installation, whether it is carried out by a professional or not. A wallpaper defect noted after installation cannot be the subject of any claim. Under no circumstances can the installation costs incurred by a professional or a service provider be claimed. Any claim based on the non-conformity of the products delivered or on an apparent defect must be sent within fourteen days from the date of receipt of the goods, to contact@SunshineWall.com After installation, the products will be considered accepted and recognized as compliant.

PLEASE NOTE: Once the wallpaper has been installed, no refund, exchange or compensation will be possible. So remember to check the entire order before installing it, as installation constitutes acceptance of the product.

If you notice a defective product, it is essential to send us a photo of the box and the product by email to contact@sunshinewall.com

Any claim must be made before the product is installed. We remind you that installing the product implies acceptance as is. Checking your wallpaper is necessary before installation to avoid any pitfalls and judge the product as is. We will not be able to respond favorably to a claim that concerns wallpaper handled by a third party. Installed wallpaper is subject to modifications during installation.

Transport damage

SunshineWall advises you to check your package at the time of delivery. The Customer or his representative must check the goods in the presence of the duly authorized carrier. In the event of damage(s) due to transport, the Customer, as recipient, must expressly notify the reservations to be made within the time limits to the carrier, and send a copy to SunshineWall, failing which SunshineWall reserves the right to refuse the return, refund or replacement of the products.

PLEASE NOTE: Once the wallpaper has been installed, no refund, exchange or compensation will be possible. So remember to check the entire order before installing it, as installation constitutes acceptance of the product.

Product preservation

SunshineWall will not be required to keep for the customer products paid for but for which a delivery address has not been given or is incorrect. In this case, after a period of 3 months, the products will be put back on sale and the price retained by SunshineWall. If the delivery could not be made for reasons of accessibility or absence of person to receive the products, the Company cannot be held responsible. Products returned to SunshineWall due to delivery error or absence of the recipient will be sent again at the exclusive expense of the Customer, and according to its written terms.

Before placing your order, we invite you to make all necessary arrangements (choice of model, size, appearance, colours, purchase of sample), in order to ensure that the wallpaper received will correspond to your expectations.

Limitation of Liability

SunshineWall's liability is strictly limited to the value of the goods recognized as non-compliant, defective or defective, without compensation of any nature whatsoever and for any reason whatsoever.

Disclaimer

SunshineWall declines all responsibility for the misuse or improper use of the products that the customer has ordered. The Company is in no way responsible for the consequences resulting from: the storage of products in abnormal conditions or conditions incompatible with their nature, their transformation, failure to comply with installation instructions, abnormal wear resulting from poor maintenance, or imperfect installation, deterioration of products due to water infiltration, shocks or inappropriate uses, temperatures or humidity levels.

Bonds

SunshineWall has an obligation of result for all stages of order taking as well as for all stages subsequent to the conclusion of the contract. Thus, the Company undertakes to describe with the greatest accuracy the Products sold on the Website. On the other hand, the Company cannot be held liable in the event that the non-performance of its obligations is attributable either to the unforeseeable and insurmountable act of a third party to the contract, or to a case of force majeure as defined by French case law. Similarly, the Company cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a service interruption, an external intrusion or the presence of computer viruses. The Company remains the owner of the products delivered until their full payment by the Customer. The risks related to transport will be borne by the customer from the departure of the products. In cases of force majeure, transport strikes, road blockages, natural disasters or inability to travel, the company will not be held responsible for poor delivery times or non-delivery.